Complaints Policy

Limelight acts in accordance with the general principles of the Australian Press Council and the MEAA Journalist Code of Ethics.

We acknowledge the rights of our readers, members and the broader Australian arts sector to make complaints in writing about inaccurate, misleading or unethical journalism in Limelight

A written complaint or response can be a letter or email.

We will make every reasonable effort to resolve complaints, except where a complaint is clearly frivolous, without sufficient grounds or not made in good faith.

We will ensure that complaints will be received by a either the General Manager  or the Editor in normal office hours and receipt is acknowledged in writing, and that complaints will be conscientiously considered, investigated if necessary, and responded to substantively within 10 business days.

If the complainant is unhappy with the resolution of their complaint, Limelight will refer to the complainant to the MEAA’s National Ethic Committee.

Limelight will maintain a record of complaints and responses for at least two years from the date of the complaint.

This record will be made available to MEAA’s National Ethic Committee upon request.

Last updated on 1 June, 2020.