I would like to begin this month’s Soapbox by praising two unsung heroes – Jill in Adelaide and, until quite recently, Warner in Sydney – who handle all the phone queries and complaints that come into ABC Classic FM. Most listeners are wonderful decent and sensitive human beings, but there are a small minority who are incredibly demanding.

One day filling in for Christopher Lawrence on Mornings, I had to change the order of the music because I had forgotten a disc in a CD player in another studio, and the absence of this disc threw the whole balance of the program. I came out of the studio to find Warner with his phone held as far from his ear as his arms would allow, as a terrible ranting issued from the receiver. This listener was so incensed that the order had changed from the published list on the website, he sounded close to self-immolation. His whole day had obviously been ruined beyond repair. Warner calmly talked him down from his ledge of anger. And this was only 9.10am.

The problem now is that everyone has an opinion about everything (which sounds a bit rich...